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    Adam Wolk’s “Closing Argument”

    Closing-Argument-Cover-Adam-Wolk

    Adam Wolk’s “Closing Argument”

    Click here to listen to the full episode.
     
    Our work as trial attorneys in the personal injury field is an integral part of this society. And there are two main aspects of that. One is on an individual level. I encounter people that have been hurt by somebody else’s negligence, and in some cases have lost loved ones. And have died and are in a very vulnerable situation and they’re coming to me to ask for help, to ask for justice, to ask for me to listen to them, to hear them.
     

    And that’s what I do. I listen to them. I hear them. I gather all the information and I tell their story. I know that that impacts people’s lives. I know it impacts my clients when I get a good financial result for them, but I also know it impacts my clients when we just get to speak and they get to understand that somebody’s hearing about them, hearing of their loss, hearing of their struggles, and that they’re going to have an opportunity to voice it to someone, to say what the defendants did was wrong, to say what was taken from me or taken from my loved one should not have been taken. It’s a very individual personalized job. I think that’s why I like it so much because I really do enjoy it.

    I mean, you get to help people, but I get to talk to people and learn their stories. And again, I, nobody’s coming to see me when they’re in a rough spot and they need somebody who has an expertise in an area that they’re unfamiliar with. It’s my job—that is a major part of being a plaintiff’s attorney.

    It is a fulfilling part and it’s part of what I like to do. The other part that I think gets lost a lot is that personal injury law is absolutely necessary to have a safe society. It just is. You go into a store to buy something. That store is supposed to be safe for you to walk around in. Now, I would like to think that store owners will spend money to keep their store safe, but they won’t, and they don’t.

    They keep situations safe. They keep a store safe because they know if they don’t, somebody gets hurt, they can be sued. We have laws, criminal laws that say you can’t rob or you’re going to jail. Those laws aren’t so clear when it says you need to make sure that you drive safely and don’t hurt somebody.

    If you get in an accident and you didn’t intentionally do it, there’s not a legal repercussion per se, but there needs to be a repercussion because there needs to be an incentive for people to look where they’re driving. There needs to be an incentive for store owners to keep their stores safe. There needs to be an incentive for big corporations who have dangerous ingredients like asbestos to tell the people using it that they could die from it.

    This is serious stuff. I mean, I think sometimes we get lost in your ambulance chaser, your this or that. You can walk safely in the streets because we sue those people who let their properties fall into disrepair and endanger others. You can be assured that the products being sold to you are most likely not going to hurt you because the corporations who know and only care about money know that if they put a product out there, that’s bad and going to hurt somebody.

    Even if it saves them some money than making a good product, it’s gonna hurt them in the long run because plaintiffs’ attorneys are going to come and they’re going to sue them. They’re going to ask for money. They’re going to say you were wrong because you knew this was a dangerous product.

    You thought you put it in the marketplace anyway. And now because of that, my client’s life is forever changed and you’re going to pay for it. We keep the world safe. I know it’s silly. I know it’s crazy, but we really do. I don’t think that people unfortunately go about the world saying, I want to make sure everybody is treated well and everybody’s safe and everybody’s good just because the system of justice that we have is something to be proud of.

    I think it’s something that most attorneys lose sight of. In certain countries, there’s a king. If you do something, the king is going to decide what your punishment is or what you get. In other countries, it’s just a judge. In this country, when you’re hurt because of somebody else’s negligence, what we do is very unique and it’s beautiful.

    It really is. We gather other members of your community where you live and ask them to be actuaries. Ask them to assess the injuries that you have sustained, that their peer has sustained, and ask them to come to a number that compensates them for their injuries. Ask them to look at somebody’s life, see how somebody’s negligence has impacted that life and as a community come to a number that will help that person make up for everything they’ve lost.

    Also as a community come together and say, no corporation, you were negligent in putting this into the marketplace or no defendant driver. You were negligent because you didn’t look left before you made the right turn because you were in a rush somewhere and you were really only caring about yourself when you really need to care about everybody else in this world.

    When you’re driving a 1,000-pound or 2,000-pound machine that can kill people, you don’t get to just say, I’m in a rush and I’m not going to look to the left because that’s going to change somebody else’s life. And when you do that and you hurt somebody. There’s going to be somebody to sue you. There’s going to be somebody to hold you accountable.

    There’s going to be somebody that gets other people of the community to say, no, this is wrong. This is not how things should be. And how are we going to make things right? That’s what being a trial lawyer is. That’s the value of personal injury law. It’s keeping this world safe, speaking up for those who don’t have a voice.

    And it’s making sure that people who have had their life absolutely destroyed, traumatized, or even just hurt a little, are compensated appropriately.

    Click here to view Adam’s Profile.

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    Matt Nakajima’s “Closing Argument”

    Closing Argument Cover Matt Nakajima

    Matt Nakajima’s “Closing Argument”

    Click here to listen to the full episode.
     
    You know, a bit of my backstory as far as how I got my license and my mother pushing me to law school and the failures that I had early in my career. But there’s something to be said about perseverance. And not forgetting why we do what we do. We have clients that come to us in the most devastating moments of their lives, in their time of need. Often when they’re facing insurmountable odds on paper against some of the biggest insurance companies and corporations in the world. You know, I think it’s important for us not to forget why we do what we do. As trial lawyers, we are the last line of defense against corporate greed and injustice. And if we don’t have the strength, if we don’t have the perseverance to go try our cases when justice requires it, who else will? And so I would encourage everybody to go try their cases.
     
    You might not always win them. You might come up short sometimes, but everybody has that client who’s not going to get that fair settlement offer, who’s not going to get justice. Maybe it’s because you spent time with them on a human level, went to their house, met their family, and have seen how their injuries have really impacted their life, their mobility, their freedom—freedom from pain. And someone’s undervaluing that, or not appreciating what was really taken.
     
    It’s so easy to say, “Hey, let’s just settle this one.” Or to tell your client all the reasons that you shouldn’t be going to trial. A bird in the hand is worth two in the bush. You have to worry about appeals. There’s always a risk of losing. But I would encourage everybody to go look in their office, to go find those cases where you have a client who you believe in, and go try that case. Because if we’re all trying cases, if we’re all taking cases to trial, and then doing the best we can for our clients, it rises the tides for everybody because that’s the way I live my life—because I never forget how hard it took and how much time it took for me to get here. And what my life could have been like if I didn’t make it here—if I didn’t get to pass the bar, if I didn’t get to become a trial lawyer.
     
    And I want to give it back, and I want to pay it forward.
     

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    Michael Cohan’s “Closing Argument”

    Closing Argument Cover Michael Cohen

    Michael Cohan’s “Closing Argument”

    Click here to listen to the full episode.
     
    There’s one moment that stands out to me. I’ll never forget it. So the law firm that I worked at—again, it was a big law firm—we had floors 74 and 75 in the Empire State Building. If you walk through the lobby of the law firm, you would see newspaper clips and plaques of all the large settlement awards and victories that the partners had won. I was on the 75th floor, and the main partners were on the 74th.
     
    So they had this audio system where they could call you out and tell you to come down to their office. So I’d be sitting on the 75th floor, and all of a sudden you hear, Hey, Mike Cohan, come down to 74. I got to talk to you. And it’s very off-putting because these are large figures. These are successful attorneys. They’ve got all these plaques hanging in the hallways of the office about 100 million dollar, 500 million dollar settlements in cases that they’ve had. So at that firm, it was a competition for the bigger and better cases. As a younger associate,
     
    I never got the better cases. I got the worst ones. Anybody would tell me, Hey, how come you’re not trying anything? How come you’re not settling anything? I would say, Look, I have all the bad cases. What do you want me to do? One day on the 75th floor, my boss calls me down on the microphone. Everybody hears it. Ooh, Mike, you’re in trouble. You’re going down to his office. I go to his office, and he goes, Mike, I’m looking at your settlement numbers. I’m looking at your trial numbers. Why is everything so low? I said, You know what? I was like, I’m going to tell him I have all the bad cases. You give me all the bad cases. And this line, I’ll never forget. He points to all the newspaper clippings and plaques on his wall of the big cases that he had won, and he goes, You see all those? Those were bad cases too. And in that moment, something clicked inside of me. And from then on, I didn’t see the clients as cases and file numbers and matters. I saw them as people that I had a responsibility for personally, to take care of.
     
    Once you start looking at your clients as the people that you’re working with every day and tell yourself you have a responsibility to these people, your results and your success are going to grow exponentially. I then developed a reputation for turning bad cases into good cases. So I would voluntarily take all the bad cases because of what he said to me. And I had a chip on my shoulder. I can’t believe this guy said this to me. So I would take on the people’s bad cases, and I would try to turn them into gold because they weren’t cases to me anymore. They were people. They were brothers, sisters, mothers, fathers, uncles, cousins.
     
    It was my responsibility as their attorney to make them whole. And it still drives me crazy to this day when I call another lawyer and they say, Oh, what file number are you calling about? or What file are you calling about? It drives me nuts because these people are not files. Your clients are not files. They are people. They are going through problems. They have hired you. It is your job to help them. And that day, that line—I can still picture myself in the office. I can still picture his face when he told me that—it has stuck with me for my entire career. And I’ve made a note to tell my staff all the time, and myself every morning: These are people.
     
    These are human beings. They are going through problems. It is not just a file. And this personal injury field is just littered with trash, I’m sorry to say it, but people that are on social media throwing their settlement checks around and like making memes and jokes about people faking injuries. I think it’s horrible. I don’t think it’s appropriate because there are people that are really injured. To be honest, I have a lot of friends and family who look down on what I do because of the stigma against personal injury lawyers.
     
    I want the people close to me to know what type of dedication and sense of responsibility that I bring to my job, and how I’ve turned people’s lives around. And I think that’s important. I think trial lawyers, personal injury lawyers, but attorneys in general—you should value your clients, you should value your responsibility to your clients, and you should value the oath that you took when you were admitted to the Bar Association, and make sure that every single client that you take care of, you’re giving your best to.
     

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    Jason DeSouza’s “Closing Argument”

    Closing Argument Cover Jason DeSouza

    Jason DeSouza’s “Closing Argument”

    Click here to listen to the full episode.
     
    I’ll be brutally honest. A lot of times, when I hear lawyers answer the question of why you do what you do, they’ll say that one of the reasons—a big reason—is we make good money doing it. And in order to make good money doing anything, you’ve certainly got to love doing what you do. But if you love doing what you do, but you can’t really pay your bills, and you don’t come from money, it’s very difficult for you to love doing what you do because eventually, you’re going to hate doing it because you’re not making any money. So it’s very nice being able to treat your family to nice stuff and to have nice things.
     
    But I always thought, I think initially when I went to law school, that I was going to return to Toronto and work on the Canadian Wall Street, Bay Street, because I thought, you can take a JD, you can go work on Wall Street, do like financial wizardry, and you can make a ton of money. You can make a bunch of money, more than, you know, some of the richest lawyers. Apart from the money, the reason that I do what I do, and what motivates me to come to the office and work every day, is because there are people who are mistreated, and they’re not treated well.
     
    They might be mistreated by a manufacturer because the manufacturer just doesn’t care enough about the quality of its products or the type of people using its product. Or, you know, maybe it’s a vehicle manufacturer that cut corners on safety and seat back safety and rollover safety and microchips and that type of thing. Maybe it’s the company who is an oil field company, and they’ve put into place policies where if they go a certain number of days without a safety violation or an accident or an injury, everybody on the site gets bonused. So they decide that they’re going to put literal profits over safety.
     
    Or maybe you’re a mother of three, and you’re trying your best to go job to job, and you get rear-ended by a guy who is also just trying his best. The difference is, he drives a pickup truck, and you drive a Toyota Corolla. And he totals your Corolla. The insurance company says, “Hey, we’ll give you two grand for your Corolla.” What are you going to buy with $2,000? Nothing. You can’t buy anything. You can’t get anywhere. You can’t do anything. You can’t work anymore, right?
     
    The reason that I do this is that there’s so much mistreatment in the world of people who big business and government and insurance have decided their lives don’t really matter. These people don’t really matter. They’re disposable. They’re just consumers to us. Sell them whatever, build whatever, you know, meet the minimum regulations. That’s what gets me. And what pushes me along the way is the ability to hammer these companies and hammer them and expose them for who they are. The people who walk in my door—their lives are important to them. Their lives are important to their families. Their lives are important to me. Their lives matter, and their injuries matter, and the money that they receive matters.
     

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    Kaitlin Nares’ “Closing Argument”

    Closing Argument Cover Kaitlin Nares

    Kaitlin Nares’ “Closing Argument”

    Click here to listen to the full episode.
     
    I was working with a traditional large law firm and I had gone on maternity leave. And I can’t tell you how many times in maternity leave I was asked how my vacation was going and when I was going to come back and it got to the point where I simply wasn’t able to return back at the same capacity I was. I needed some flexibility. I had a four month old. And I said that there just has to be a better way, a better way to run a law firm and give phenomenal service and still be able to have some kind of life work integration. And so at that point I knew I needed to start my own law firm. Funny story. I start my law firm and I find out I’m pregnant again. So I have, at this point, I know that I’m going to have two kids that are 13 months apart. And this is a story that happens to families all over the place.
     

    There has to be a law firm that this could be totally fine and the law firm can run smoothly and clients could get great results and great work being done for them. And so I set out to create the law firm that could exist in this experience. And so what’s different about our law firm is there are two things that I know clients want more than anything. They want clarity and they want transparency. And that gives peace of mind. And a lot of our clients happen to be family members where someone is catastrophically injured. And we know first and foremost that if someone is catastrophically injured in the family, the entire family is affected. Understanding that we’re dealing with families and creating a law firm that can assist families was the biggest concern for us. And so what we set out to do was create a law firm where families could thrive. And so we have people that are available to speak with these families late at night, right? When their kids actually go to sleep. We give automated information constantly talking to them about the next five steps that they’re going to experience. And once they experience those five steps, it gives that peace of mind and we give the next five steps that are going to happen. We created an atmosphere where we had moms with kids and busy schedules working for us because they ended up being the best multitaskers we’ve ever seen. They have an idea of what needs to be accomplished.

    They set the schedule that allows them to accomplish it in a very efficient manner. It creates really high satisfaction scores with regards to work and life balance, happiness, all of those things we’re tracking. We have a big thing about client satisfaction and how they are matching us up to common companies that they experience all the time. Starbucks, Target, Apple, all these companies. We want to know how we match with client satisfaction with them.

    And we ask the same thing of our staffers: How are we matching up in happiness levels? How are we matching up? Do you want to work here? And would you allow us to represent your family if someone was catastrophically injured? They have to answer yes to that at all times. If they answer no to that, we want to know why, want to know what we can do better. So those are the two biggest things that we care about. So the story of this was really unique of finding out that I had to leave my job because I was pregnant and then immediately finding out I was pregnant again. It tells all this time it happens to everybody. And guess what? My firm ran beautifully nonetheless, and it will run beautifully should any hiccups happen because we run our firm differently. We want to at the end of the day, make sure that everyone wants to work here and that they would in fact want us to represent their families as well.

    You can’t go wrong if those are the two questions that we ask on a daily basis. So that’s the story of our law firm. It’s really grown rapidly because we’re just different. We do think we’re the law firm of the future. We do think that you can have a flexible life, that you can have personal, professional, financial growth at a firm, and you can have longevity at a firm and be happy.

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    Gabriel Christian’s “Closing Argument”

    Closing Argument Cover Gabriel Christian

    Gabriel Christian’s “Closing Argument”

    Click here to listen to the full episode.
     
    I think civility, grace, but most of all integrity should drive our practice of law. Let’s start with civility. I am where I am because I had a good mentor. But before him, I had good parents who were kind and who were disciplined. As I said, my dad was a soldier, police officer, firefighter. He died at 90. My mom’s 94, 95. She was a nurse, Red Cross volunteer. Her name was Alberta. My father was Wendell. She was the director of a school for the blind. So we had to, as kids, go around the blind school and sometimes help lead them by the hand and take them home. And that was before the ADA, you know, that was before the consciousness of disabilities and being respectful to the disabled. People were very disrespectful to disabled when I grew up on the island. So I grew up in a home that had a high degree of social responsibility and service. When my wife jumps in front of me and says, “Hey, don’t you go and volunteer again. You’re volunteered out.” I remember, you know, I’m the son of my parents, you know, they served.
     
    So civility comes from that because you’re more likely to be civil to your colleagues and before the court where you’ve been inculcated with that spirit. And I’m saying that to the young lawyers who believe that it’s all about jumping up and shouting and being ungracious and ungrateful and not shaking hands. I shake hands with most of my colleagues, win, lose or draw. Win, lose or draw, say, “Fine job, you know, we’ll be backing in, different day, different subject, right?” Don’t interrupt your colleague when they’re making an argument. Be gracious to the court, respectful to the court. It’s how we earn our living. We’re not each other’s enemies. We’re here trying to do a job. So civility is very important.
     
    Grace is important. And I’ll give you a good example of that. So when I was a law clerk, you want to please your employer, right? So there’s a guy who, it’s a PI case. We’re doing work for USAA and you got to answer interrogatories within 30 days. And I’m looking at the clock, you know, and the 31st day he’s not answering. I ran up, I did a motion for sanctions, right? You can ask for sanctions. One of the sanctions, ultimate sanctions, precluding the plaintiff or the party on the other side from testifying. So I went up, you know, the judges knew the senior part of my office. You know, they knew me. I was coming there often. And it was the time of the first Iraq war. And the judge and I talked about the Iraq war. And he says, “When you got here, Gabe, I said, ‘Most of the sanctions, you know, this guy didn’t answer.’” He said, “When do I sign, Gabe?” And he signed. So when I got back to the office, I was very happy. You know, I’d done the great thing. I thought, and the junior partner, John Smallwood said, “Gabe, do you know what you’ve done? You’ve just had this guy commit malpractice. Call him and give him seven more days. One of these days, you’re gonna be a lawyer and you’re gonna do something. You’re gonna fall short. You’re gonna forget something and you’re gonna hope that the lawyer on the other side has grace.
     
    It’s not about winning always. I called the guy, a little crestfallen. I gave him seven more days and he answered. But I learned something in that moment, that you have to have what you call professional courtesy at times. Not all times, but you know, you have to have that. And finally, you have to be a person of integrity. I remember one time there’s a pro se litigant in a family law case. We do a little family law and he’d filed something, the jacket, it was not yet electronic. The court jacket didn’t have his pleading. I had it. And I could have just remained silent and not said anything. And I examined my conscience and I said, “Your Honor, may I approach?” And I said, “Your Honor, what this guy is saying is true. I have the paper and for some reason, a plug, maybe it didn’t file it properly. I eventually prevailed because I just had the better facts on my side. And my client was upset. She said, “Why are you doing that Mr. Christian? You’re helping the other side.” I said, “No ma ‘am, I’m not helping the other side. I’m helping the cause of justice because I always believe in the old golden rule.” I know it sounds maybe kind of strange coming from a lawyer but it’s not just about winning.
     
    It’s about how you win.
     

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    Craig Murphy’s “Closing Argument”

    Closing Argument Cover Craig Murphy

    Craig Murphy’s “Closing Argument”

    Click here to listen to the full episode.
     
    One of the things that’s very important to me and sort of practical is my firm’s motto is “Winning is no accident.” Winning is the result of being willing and the unending fight on behalf of the underdog. Because the people that are injured through no fault of their own typically are just normal working class people. And they’re up against these insurance companies and corporations and hotels and casinos that are the largest, richest, most profitable companies in the world. And their goal is to either pay nothing or as little as possible. They don’t want to pay what’s fair. Their job for their adjusters is to keep as much money as possible. If they can get away with paying nothing, they’re going to pay nothing. If they can get away with paying pennies on the dollar, they’re going to pay pennies on the dollar. And they’re going to grind people to a nub. They’re going to try and steamroll them. And they need an advocate.
     
    They need someone to stand up for them. Because if they don’t, those companies have absolutely no hesitation to pull the rug out from under them and give them nothing. And a lot of times what their tactic is, is to deny the claim and then delay it, put it into litigation and defend it and stretch it out until those people get so desperate that they have to take the pennies on the dollar. They don’t have somebody fighting for them. They are going to get steamrolled every time. And so when I say winning is no accident, it is the result of really, the dedication to the cause.
     
    You got to believe in your client. You got to know that their lives are important. What has happened to them is important. They need to know someone’s got their back and that someone really cares. The other thing that is really important, you have to have somebody that’s willing to get into the fight and do what’s necessary to get the evidence, hold the defendant’s feet to the fire, to make them produce the videotapes that they don’t want to produce, produce their policies and procedures that they violated that they don’t want to voluntarily give to you. You have to just be willing to grind it out. You have to do the day in, day out, hard work – the stuff you don’t see on TV – to build the case. And every day you got to do something. You put one brick in the foundation at a time. And if you don’t know how to do it or you’re unwilling to do it, you’re going to have that weak foundation. But if you build a strong foundation, you’re going to be able to do it. And it’s through skill and experience and just that determination to do what is necessary.
     
    We know that our cases are very important to our clients and we want to make a difference in their lives. It is something that again, you just have to be willing to go out there knowing that what happens makes a huge difference in your client’s life and that winning cases, winning is not an accident.
     

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    Aparna Pujar’s “Closing Argument”

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    Aparna Pujar’s “Closing Argument”

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    There was a time when I was struggling to find a job because although I had passed the bar exam on my very first attempt and had a Columbia degree, without any H1B work visa, it was very difficult for me to find a job. But I had to find a job by hook or crook because of the student loan. Many people did tell me I should just pack my bags and go home, but I persisted thanks to the support of my family and my loved ones. So a few key lessons and the verdict from my experience is that you need to have courage to embrace change and be persistent even in adversity. If I could write a book on my life, I would call it Courage Across Continents or The Girl Who Tried and Made It.
     

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    Adam Shapiro’s “Closing Argument”

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    Adam Shapiro’s “Closing Argument”

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    A lot of people have a very negative connotation of personal injury lawyers. But the bottom line is, you’re all a joke until you actually need one. God forbid something happens to you personally, or someone you care about. And then all of a sudden you’re thinking to yourself, “Wow, how am I going to pay my bills? My dad’s not working. He doesn’t have a job and he’s crying in pain all day in the living room and he’s crying. What am I going to do?” And all of a sudden, we become important to people. But they’re still weary when they walk in the door because of the reputation.

    The bottom line is, I’m not like that and none of us should be like that. If somebody’s hurt, act like it’s your family member. Act like it’s someone you care about because you do. These people may be in your life the rest of your life. And if you do a good job and you do care about them, they see that. They see that you care about the way you speak and the way you act. It’s sincere and they can tell if it’s bullshit or not. And when you do that, they appreciate it and they deserve it. And they will call you back years later or send you their family and friends because of these reasons.

    It’s not so hard to care about people, but in today’s day and age, it goes way beyond law. Everyone seems to be selfish and concerned about what’s best for themselves. Where few people left on this earth get happiness from helping others, we need to spread that kindness around a little bit more. It’s not easy. And people who are kind often get beat up all the time. That comes with the territory. You know, it’s just keep your nose up, keep your chin up, and never stop till you get to the goal. And then you start again. That was me. I just think caring about people matters. A lot of lawyers will short sell the case. It’s worth a hundred. They’ll take 50 to run home and they’ll have to work and they’ll tell the client they did a great job. Besides being disgusting, that catches up to you after a while. They’ll talk to their friends, they might have another case, and they’ll find out who you were as a person. I don’t ever want that happening to me. It’s not going to.

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    David Klink’s “Closing Argument”

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    David Klink’s “Closing Argument”

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    There are a lot of lawyers that enter the practice of law, especially young lawyers who are disillusioned because they enter a firm that requires X number of billable hours. The pressure is so great. They’ve never worked in a field that requires a billable hour, let alone your boss gets mad at you if you don’t meet your billable hour. I think plaintiffs’ lawyers are very fortunate in the sense that, one: we don’t have to work on the billable hour. 
     

    We get to choose the cases that we work on. I truly, every day I wake up and get to do this job, I am thrilled. It is a job that I love. And I don’t come to work dreading it. I really don’t. We’re fortunate to have the ability, the skill set, the desire, the shared vision of what tort law in America needs to be — not should be — but absolutely needs to be and why it needs to be there for people that have been harmed. People call my office and they are upside down sometimes in terms of “What do I do after this happened?” and you know “This person hurt me so bad, how do I put my life back together?” And it’s up to us to make sure that we help those folks access the justice system.

    Something that we take for granted every single day because we’ve spent our entire professional careers existing in this system. Our clients have no idea what this system is. And they are scared. They are ripe to be taken advantage of. And they absolutely need lawyers like us to help them through this process so that they don’t get taken advantage of and they’re not making poor decisions under economic duress. The fact that we get to come to work and assist people with that process and assist and put their fears to bed and conclude a case for them after a long battle is one of the greatest privileges you can have in a professional.

    Before I came on this podcast, literally 10 minutes ago, I called a young woman who’d been seriously injured in a car accident. And I told her, “Look, it’s all set and done. Here’s how much money you’re getting.” And she’s coming to my office this afternoon to pick up her check. But she started crying. Literally, this just happened 30 minutes ago. She started crying. She was so thankful that finally it had come to an end. That finally…she’s going to have some compensation. It’s never enough, but she’s going to have some compensation to assist her with her, you know, with her recovery and her life and make things just a little bit easier for her. It’s a good feeling. And that’s a really good feeling. And it makes me proud of the work that we do, the work that my staff does to help people every single day.

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